Custom AI chatbot development
A good chatbot answers your customer correctly at midnight, does not make things up when it does not know, and hands the conversation to your team when it should. We build AI chatbots for your website, WhatsApp line or app, grounded in your own documents, product catalogue and FAQs.
The chatbots we build
Instead of rigid button-driven bots, we build assistants that understand natural language but stay within the boundaries you set.
- Website chat assistant: a widget on your site that answers questions about your products and services and captures leads.
- WhatsApp bot: handles messages through the WhatsApp Business Platform, answers order status questions and books appointments.
- Customer support bot: resolves common tickets and, when it cannot, summarises the issue and passes it to an agent.
- Internal assistant: answers employees' questions about procedures, leave policy or technical documentation.
What your chatbot knows and does
A chatbot is only as good as the data behind it. We connect your bot to your own content using retrieval-augmented generation (RAG): FAQs, product catalogue, price lists, return policy, user manuals. Every answer is grounded in those sources; when something is not covered, the bot says so and points the customer to the right place instead of guessing.
When needed, the bot does more than talk:
- Looks up order or shipping status in your system.
- Shows available slots and books appointments.
- Saves lead details to your CRM.
- Summarises the conversation and hands it to a live agent.
Quality, safety and privacy
The biggest risk with an AI support bot is wrong or invented information. We prevent it by drawing clear topic boundaries, grounding answers in your sources and measuring the bot against a test set of real customer questions before launch. After launch you get a dashboard to review conversations; wherever the bot struggles, we update content and prompts.
We build privacy requirements such as consent notices, retention periods and data masking into the design, whether you work under GDPR or Turkey's KVKK. The right model choice and caching keep the cost per message low.
What affects price and timeline
Chatbot development is not a one-size package, so we prepare a free quote for your case and offer packages that fit your budget. The main factors are:
- Channels: website only, or WhatsApp and your app as well.
- How much knowledge the bot needs and how often it changes.
- Systems the bot must act on (orders, bookings, CRM).
- Live agent handoff and an admin dashboard.
- Supported languages.
Typical timelines: a website bot answering from a knowledge base takes 2–4 weeks; a support bot with WhatsApp and system integrations takes 4–8 weeks.
Why Weras Labs
Weras Labs is a small, senior software team led by founder Habip Dayan. We have built LLM systems on Google Cloud, and our own product, HookSlayer, runs AI in production. We work with the Claude and Gemini APIs, Next.js, React, Node.js, TypeScript, Firebase and Vercel.
Throughout the project you talk directly to the developer, not a call centre. We are based in Turkey, build bots in English, Turkish and other languages, and work with clients worldwide.
What's included
Knowledge base from your content
Grounded answers drawn from your FAQs, catalogue, manuals and policies.
WhatsApp integration
Reach customers on the channel they use most, via the WhatsApp Business Platform.
Website chat widget
A lightweight widget that matches your design and loads fast on mobile.
Live agent handoff
When the bot cannot help, the conversation goes to your team with a summary.
System actions
Order lookups, appointment booking and CRM updates from inside the chat.
Conversation dashboard
Review every conversation and spot the questions customers ask most.
Multilingual replies
Answers in your customer's language, starting with English and Turkish.
How we work
- 1
Needs analysis
We map the questions you receive, the channels in use and the bot's boundaries.
- 2
Content preparation
We gather and structure your knowledge sources so the bot can use them.
- 3
Prototype and test
You get a first version to test with real customer questions.
- 4
Integration and launch
We connect the website, WhatsApp and internal systems and go live.
- 5
Monitor and improve
We review conversations and keep improving answer quality.
Frequently asked questions
How long does it take to build a chatbot?
A website bot answering from your knowledge base is usually ready in 2–4 weeks. Bots with WhatsApp and integrations such as orders or bookings take 4–8 weeks.
Can you build a WhatsApp chatbot?
Yes. We build bots on the WhatsApp Business Platform. You need an approved WhatsApp Business account, and we guide you through setup. Meta charges its own messaging fees separately.
What happens if the chatbot gives a wrong answer?
We ground answers in your own content and set clear topic limits. If a question is not covered, the bot says it does not know or passes the conversation to your team rather than guessing.
Will an AI support bot replace our agents?
The aim is to take over repetitive questions, not people. The bot handles common, simple requests and routes complex cases to your team with a summary, so agents spend their time where it matters.
How much does a custom chatbot cost?
It depends on the channels, the size of the knowledge base, the systems involved and whether you need live handoff. We send a free quote after a short call and can phase the work to fit your budget.
Can we update the chatbot's content ourselves?
Yes. You can edit FAQs, product information and documents from the admin dashboard, and the bot starts using the new information shortly after.
Related services
- AI IntegrationWe connect large language models like Claude, Gemini and GPT to your software, documents and workflows, safely and on budget.
- Claude AI IntegrationWe integrate Anthropic's Claude models into your product and workflows through the API, tool use and MCP servers.
- Custom CRM SoftwareA CRM built around your sales process: customers, quotes and follow-ups in one place, simple enough that your team actually uses it.
- Online Booking SystemA custom booking system where clients schedule themselves around the clock, with automatic SMS, WhatsApp and email reminders.
Let's talk about your project
Describe what you need in a few sentences. We'll pin down the scope together and send a free quote within one business day. You talk directly to the developer.